Lead concierge for real-estate agents and teams

Every lead gets answered, booked, or handed to you — in minutes, 24/7.

FlowAgent works through your Gmail or Outlook and your business phone. It replies with real listing data, books showings, follows up — and puts only the conversations that need human judgment into one Action Required queue.

Get started Watch a lead journey
Connect your inbox, calendar and number — setup takes minutes, and we do it with you. Already with us? Sign in
One night end to end — the 11:04 PM call through the 7:42 AM handover. Demonstration account with example customer data; no sound.
Uses your existing inbox & calendar You control what sends automatically Consent & opt-out controls built in TCPA quiet hours & Fair Housing guardrails

You're at a showing. The lead is already answered.

FlowAgent replies with real listing data, books the next visit, and saves you only the conversations that need you.

The app

Your whole morning, on one screen.

Wake up to everything FlowAgent did overnight — on your desktop and in your pocket. Approve a draft, see what's booked, and get on with your day.

app.flowagent.com/dashboard
Thursday, April 24 · good morning, John
We handled 14 things. 3 still need you.
Awaiting
3
New leads
7
We replied
14
What we did today
9:42a
Peter ColemanWe replied
Sent 3 matching listings, Noe Valley $850k–$1.1M
9:28a
Martina HughesDraft
Reply ready — Palo Alto SFH options
8:51a
Lucy Bell — wants Saturday showing
Walnut Creek · $980k 4-bed
8:32a
Andrea Diaz · voice call rescheduled
No answer — retry tomorrow 10:00 AM
Needs your approval
We drafted a reply
TO · martina.hughes@gmail.com
Re: Palo Alto single family — 3 matches
Hi Martina, thanks for reaching out. I pulled 3 properties matching your budget and area:

• 4-bed SFH, Middlefield Rd — $1.39M
• 3-bed Craftsman, Cowper St — $1.42M…
Approve & send Edit
Up next
24
Thu
Showing — Noe Valley
2:00 PM · Peter Coleman
25
Fri
Palo Alto SFH tour
10:30 AM · Martina Hughes
9:41
Thursday, Apr 24
Inbox
We handled 14. Need you on 3.
MHMartina HughesDRAFT
Hi Martina, thanks for reaching out. I pulled 3 properties that match your budget and area…
Send
LBLucy BellDRAFT
Hi Lucy, great to hear you're interested. I have Saturday Apr 26 at 9:00 AM open at 1420…
Send
Demonstration account with example customer data.
How it works

How one lead moves through FlowAgent.

Three steps, no mystery. The busywork gets handled; the judgment calls get handed to you.

1

A lead arrives

An email lands in your connected inbox or a call hits your business number — 2 PM or 2 AM. FlowAgent scores it on the spot and opens a lead brief.

2

It handles what it safely can

Replies in your voice using your real listing data, answers the phone, offers times from your calendar, books the showing, and keeps following up.

3

You get only the judgment calls

Financing, negotiation, anything the data can't answer — those pause and land in one Action Required queue with the full thread and a specific next step.

What it actually does

Six jobs off your plate. Nothing falls through.

No magic, no buzzwords — just the repetitive work that eats your evenings, quietly handled. And when something can't be finished, it owns up instead of moving on.

The six jobs

Replies to new leads

Reads the inbox, matches listings to what they actually asked for, and answers in your voice — usually within minutes, day or night.

Books showings, syncs your calendar

Offers times that actually fit your week, confirms the slot by email, and drops it straight onto your Google or Outlook calendar.

Voice calls that pick up

Answers inbound calls 24/7 — qualifies the caller, books the callback, and logs the call with a summary and next step. Consent-based outbound follow-up calls are there when you switch them on.

Follow-ups that never forget

Nudges warm leads that go quiet — by email, and by phone once you enable calls — and tracks every open loop until it's answered or handed to you.

Scores every lead instantly

Ranks each new lead 0–100 the second it lands, so the ones worth your morning rise straight to the top.

Knows when to hand it back

Hits financing, negotiation, or anything past its lane? It stops, drafts what it safely can, and flags you.

The part most assistants skip

Every promise is tracked

When FlowAgent tells a lead it will send listings or details, a watchdog checks that it actually happened — on a deadline we can't extend. If it didn't, the item lands in Action Required instead of disappearing.

It never invents property facts

Answers come from your listing data, and every dollar figure in a draft is checked against the source before it can send. If the answer isn't in the data — an HOA fee, a dimension — it asks you instead of guessing.

Handoffs come with full context

Financing, negotiation, legal questions, or a lead asking for a person — the thread pauses and comes back to you with the whole conversation, the lead's brief, and a specific next action. No cold starts.

Why not just an auto-reply?

Replying is easy. Knowing when not to is the job.

A CRM auto-reply sends a template. A general-purpose chatbot would rather invent an HOA fee than admit it does not have one. The difference is not the writing — it is what happens at the edge of what it actually knows.

How FlowAgent compares with a CRM auto-reply and a general-purpose AI chatbot, job by job.
What it doesYour CRMAI chatbotFlowAgent
Answers from your actual listingsA template. It has no idea what is for sale.Only what you paste in, every single time.An MLS feed or your own import — and that is the only source it answers from.
Every figure checked before it sendsIt quotes nothing, so there is nothing to check.It will invent an HOA fee, confidently.Each dollar figure is verified against the source, or the draft does not go.
Picks up the phone at 2:31 AMVoicemail.It does not have a phone.Answers, qualifies, books the callback, logs the summary and next step.
Books into the gaps you really haveA booking link, at best.Offers times it can neither see nor hold.Two-way Google and Outlook sync, so the slot it offers is genuinely free.
Knows when to stopIt sends everyone the same thing.It answers anyway — that is the problem.Financing, negotiation, legal: it escalates instead of guessing.
Keeps the promises it madeIt does not know it made one.Forgotten the moment the reply is sent.A watchdog checks the promise was kept; if it was not, the item lands in Action Required.
Fair Housing and quiet hoursSend windows, if you configure them.Happily tells a caller whether an area suits families.Refuses to characterise a neighbourhood, and never dials outside quiet hours or a DNC list.

Two of the recordings below are FlowAgent doing exactly this — declining to quote a rate it is not licensed to quote, and declining to describe a neighbourhood by who lives there. Hear them →

Not a black box

Read a transcript if you like. Or just press play.

Every call is recorded, transcribed and summarised onto the lead — so you can check what was said instead of taking our word for it. These four are real calls to a demonstration account; the transcript under each one is that recording, line for line. Yours land in your dashboard the moment they end.

We answeredNew leadViewing bookedRecording didn’t load · playing the transcript insteadReal recording · transcript follows the audio
0:00FLOWAGENTHi, you've reached John Carver at Carver Residential. I'm Nico, their AI assistant. This call may be recorded for quality. We're away from the phone right now, but I can help or take a message. What can I do for you?
0:13DANIELHi. Is the house on Liberty Street still available?
0:17FLOWAGENTYeah, it is. The renovated 1940s bungalow at 218 Liberty Street in Austin, Texas is listed at $465,000. Who am I speaking with?
0:28DANIELDaniel Webb.
0:30FLOWAGENTThanks, Daniel. So you're interested in seeing the Liberty Street place?
0:35DANIELYes, I'd really like to see it.
0:38FLOWAGENTHow about tomorrow at 9 AM? That work for a quick viewing of the Liberty Street house?
0:44DANIELDo you have any time on Friday?
0:49FLOWAGENTYeah, tomorrow at 9 AM is open. Does that work for you?
0:53DANIELCan you do 12 PM?
0:57FLOWAGENTCool, penciled in for tomorrow at 12 PM. John Carver will text you to confirm. Anything else?
1:03DANIELNo, that's just perfect. Thank you.
1:07FLOWAGENTThanks for calling. Have a great day.
New lead created from the call · he called on the Thursday, so “tomorrow” is the Friday he asked for — booked at 12 PM · summary, transcript and this recording on the lead by the time you look
We answeredAnswered from listing dataViewing bookedRecording didn’t load · playing the transcript insteadReal recording · transcript follows the audio
0:00FLOWAGENTHi, you've reached John Carver at Carver Residential. I'm Nico, their AI assistant. This call may be recorded for quality. We're away from the phone right now, but I can help or take a message. What can I do for you?
0:13MARCUSHi, it's Marcus. I wanted to ask about the Ashbury Court condo.
0:18FLOWAGENTHi, Marcus. Sure — what would you like to know about the Ashbury Court condo?
0:23MARCUSDoes it have parking, and what are the HOA fees?
0:28FLOWAGENTIt has two deeded parking spaces. The HOA is $415 a month, and covers water, trash and the pool.
0:37MARCUSYeah. Then could you tell me, how old is the roof?
0:41FLOWAGENTI don't have that detail in front of me. I'll have John Carver look into it and get back to you.
0:47MARCUSFair enough. Can I come and see it?
0:51FLOWAGENTAbsolutely. We had a viewing penciled in for Wednesday at 9 AM. Does that still work for you?
0:57MARCUSDo you have anything on Wednesday around 11?
1:02FLOWAGENTJohn Carver isn't free at 11 AM Wednesday. The nearest time they're free is 11:30 AM. Would that work?
1:09MARCUSThat works.
1:10FLOWAGENTYou're penciled in for Wednesday, September 2nd at 11:30 AM. John Carver will text you to confirm.
1:18MARCUSGreat, thanks.
1:20FLOWAGENTThanks, Marcus. Take care.
Parking and HOA answered from the synced listing · wouldn't guess at the roof, so it went to you as an open question · booked 11:30 AM, because 11:00 wasn't free on your calendar
We answeredOut of its laneCallback bookedRecording didn’t load · playing the transcript insteadReal recording · transcript follows the audio
0:00FLOWAGENTHi, you've reached John Carver at Carver Residential. I'm Nico, their AI assistant. This call may be recorded for quality. We're away from the phone right now, but I can help or take a message. What can I do for you?
0:13RAYHi, it's Ray. I'm looking at the Liberty Street house. I was wondering, what rate would I qualify for if I put 15 percent down?
0:23FLOWAGENTOh, that's a great question. Honestly, I don't want to give you bad info — John Carver can walk you through it properly. Would you like to set up a time for him to call you?
0:33RAYYeah, have him call me.
0:36FLOWAGENTWhat day and time would you like John Carver to call?
0:40RAYOn Thursday morning would be preferable.
0:44FLOWAGENTWhat exact time Thursday morning works best?
0:47RAYAbout 9:30 is fine.
0:50FLOWAGENTCool, I'll pass that to John Carver for around 9:30 AM, Thursday.
0:55RAYOkay. Thanks.
A lending question it is not licensed to answer · no rate quoted, no number invented · callback logged for Thursday 9:30 AM with the 15% down payment attached to the lead
We answeredFair housing guardMessage takenRecording didn’t load · playing the transcript insteadReal recording · transcript follows the audio
0:00FLOWAGENTHi, you've reached John Carver at Carver Residential. I'm Nico, their AI assistant. This call may be recorded for quality. We're away from the phone right now, but I can help or take a message. What can I do for you?
0:12CHRISHi, it's Chris. I'm calling about the Liberty Street house. Is that a good area for families with kids?
0:21FLOWAGENTI can't characterize an area that way, but I can help with objective details and public sources. 218 Liberty Street is in Clarksville, Austin, Texas, and it's a 3-bedroom, 2-bath renovated 1940s bungalow, two blocks from Pease Park.
0:36CHRISOkay. Honestly, I'd rather just talk to John directly, I'm afraid.
0:44FLOWAGENTI get it. John Carver isn't free right this second. What would you like me to pass along?
0:50CHRISWell, just tell him that Chris called about Liberty Street, and I want to talk about putting in an offer.
0:59FLOWAGENTThanks for calling. Have a great day.
Wouldn't characterise a neighbourhood by who lives there — objective facts and public sources instead · didn't fight to keep the call · “wants to put in an offer” on the lead for John

Every one of them opens the same way: before the caller has said a word, they are told they are speaking to an AI and that the call may be recorded. That is how it behaves by default, not a line someone remembered to put in a prompt.

Works with your stack

It plugs into what you already run.

Your inbox, your calendar, your business number, your CRM. Nothing to migrate, no second system for your team to check.

Every brand here is its owner's trademark. FlowAgent integrates with these products; it is not affiliated with, or endorsed by, any of them.

Follow Up BossFollow Up BossRegistered integrationSee it work →

Every conversation lands on the contact

Calls, emails and SMS summaries are mirrored onto the matching Follow Up Boss person as a labelled note — automatically, and at most once. Your team keeps working the timeline they already work.

Move contacts either direction, on your say-so

Import from FUB or export to it. Both start as a preview — new, linked, safe match, conflict, skipped — and nothing is written until you confirm. Conflicts are reported, never silently merged.

Automatic activity notesPreview before every transferEmail & phone de-duplicationAPI key encrypted at restImported leads stay paused

Imported leads arrive paused and unanswered — FlowAgent never starts emailing or calling a contact it just pulled out of your CRM.

GmailConnect with Google OAuth. FlowAgent reads and replies in the thread — your address, your signature.
Outlook & Microsoft 365Same thing on the Microsoft side, including shared and forwarded lead mail.
Google CalendarTwo-way sync. It books into real gaps and the event shows up where you already look.
Outlook CalendarTwo-way sync for Microsoft calendars, with the same double-booking guards.
Your business numberKeep the number you advertise. Inbound calls get answered, outbound calls go out from it.
MLS Grid (RESO)Active listings sync in, so replies quote your real inventory. CSV import if your feed isn't wired up yet.
Next up
WhatsAppComing soonAnswer and follow up in the thread buyers actually reply in, on the number they already message.
InstagramComing soonListing DMs picked up and qualified like any other lead, then logged to the same contact.
Safety and control

Confident enough to act. Honest enough to ask.

It's your name on every message, so you decide exactly how much runs on its own. You control what sends automatically — sensitive replies wait for approval.

Automated sending is opt-in. Auto-reply and auto follow-up stay off until you switch them on — until then, every message is a draft waiting for your yes.
Sensitive replies always stop. Financing, negotiation and legal questions escalate to you, and Fair Housing and price-accuracy guards hold anything questionable for human review — whatever your automation settings.
Calls and follow-ups respect consent. Outbound follow-up calls run only when enabled and consent is recorded, inside quiet hours, and never to unsubscribed or do-not-call numbers.
Everything is on the record. Every reply, call, booking and handoff is logged, and you can pause replies on any lead — or all of them — whenever you want.
Waiting on you 2 items
Martina HughesDraft waiting
Reply drafted — approve to send
Review
Lucy BellEscalated
Financing question — needs a human
Handle
Everything else — 14 replies, 3 bookings, 6 follow-ups — already handled without you.
Getting started

Four steps and it's on duty.

Connect Gmail or Outlook, name your assistant, set the rules for when it hands a conversation to you, then switch it on. Stop after any step — it remembers where you left off.

Four steps: email, assistant, handoff, activate Gmail or Outlook — no new inbox to learn Stop anywhere, resume where you left off Automation stays off until you switch it on
Get started
Create your account and the wizard opens straight away. Its last step checks what is still missing — calendar, listings, working hours, your number — and links you to each.
FAQ

The questions agents actually ask.

Can FlowAgent send emails without my approval?+
Only if you choose that. Auto-reply and auto follow-up are separate switches that start off — until you enable them, FlowAgent drafts and you approve every send. Even with automation on, sensitive topics like financing or negotiation always stop and wait for you.
What happens when it doesn't know the answer?+
It says so — to you, not the lead. FlowAgent answers only from your listing data; if a question falls outside it, the thread pauses and appears in Action Required with the context you need. It also verifies every dollar figure in a draft against the source data before the draft can go out.
Does it replace my CRM?+
No. FlowAgent works alongside the CRM you already use. Connect Follow Up Boss to keep FlowAgent-handled email and call activity visible as CRM notes, and preview and confirm lead transfers in either direction — while your pipeline stays where your team already runs it.
Does it work with Gmail and Outlook?+
Yes — Gmail and Outlook for email, Google and Outlook calendars for scheduling. Replies go out through your own address, in your voice, from your existing account.
How are calls, consent, and opt-outs handled?+
Inbound calls are answered around the clock. Outbound follow-up calls are opt-in, run only with recorded consent, respect quiet hours, and skip unsubscribed and do-not-call numbers. Automated emails carry an unsubscribe link, and one click suppresses all future automated contact to that lead.
Where does the listing data come from?+
From you — an MLS feed or an import of your listings. That's the only source FlowAgent answers from, which is exactly why it can refuse to invent an HOA fee it doesn't have.
How long does setup take?+
Connecting your inbox and calendar takes minutes. A four-step wizard walks you through it — connect your email, name your assistant, set when it hands off to you, then activate. You can stop at any step and pick up where you left off, and the last step shows what is still missing and links you straight to it.
What if I'm on a team?+
Every agent connects their own inbox and number — nothing is pooled or mixed between accounts. Team leads invite agents and get a view of the team's pipeline, while each agent keeps control of their own conversations.
What happens when I turn automation off?+
Nothing sends. FlowAgent keeps reading, scoring and drafting, but every message waits in your queue for approval. You can also pause replies on a single lead — say, once a negotiation gets serious — and resume it later.